By Tony Y on 29 January 2018 | Verified purchase

I have recently purchased a Mercedes from NK Motors in derby.I live in london and i travelled up to the dealership at weekend to collect my new car. The customer service I received was fantastic. Thanks guys.

By Joe H on 22 January 2018 | Verified purchase

Brought an Audi R8, What a car What a dealer Not many places where you can deal with the dealer principal himself. I was looked after personally by the dealer principal. Thanks guys and I will come back!!

By James P on 19 January 2018 | Verified purchase

Buyers beware do not buy from this dealer ..worse service and treatment from what should have been a enjoyable experience.

Reply from N K Sports And Prestige Centre on 29/01/18

Hi James, we are really sorry to hear about your experience. As a business we pride ourselves on giving all of our customers a very high quality experience but unfortunately on this occasion we seem to have fallen very short of this and we can't apologise enough for letting you down. One of the owners would like to call you to try and better understand what has happened, where we went wrong and to ensure this doesn't happen again to another customer. He would also like to apologise personally and look to make amends for what has happened. When would be a good time for him to call you so things can be discussed in more detail? Thanks again for your feedback and we look forward to getting this unfortunate situation resolved to your satisfaction. Team NK Motors.

By Ashley P on 12 January 2018 | Verified purchase

Very easy to deal with, especially as I live nearly 200 miles away. I made a call after seeing the perfect car online and that was that, one trip to see the car, a second to collect, and worth every mile. I had viewed the model I wanted locally and nothing matched not only the price but the quality of the vehicle at NK and the customer service was second to none! Although I have no intention of changing my vehicle for many years if ever I do I’ll be straight back to NK and recommend that everyone checks them out.

Reply from N K Sports And Prestige Centre on 15/01/18

Thank you for leaving us a great review Ashley. It was a pleasure to deal with you, we hope you're loving your new car. Team NK Motors.

By Amen S on 29 November 2017 | Verified purchase

Great service! Happy with my new car, would recommend.

By Gautrey-Prue A on 01 August 2018 | Purchase not verified

I have had to return for a third time to get to get the simplest of issues fixed. It seems that N K Sports and prestige struggle to support purchasers of their expensive marques like Range Rover, Porsche, BMW, Jaguar, Bentley and the like. I had to come back and have the brake pads changed and discs skimmed after only a month even though the Jaguar F-Type I purchased was supposed to have an 80 point check. Now the pop up air conditioning console is rattling and they seen to have failed to fix the issue in-line with Jaguars recommendations. They appear indifferent to my request despite the large amount of money I spent on this car. I'd be very wary of buying another prestigious model from them again.

Reply from N K Sports And Prestige Centre on 02/08/18

Hi Mr Gautrey-Prue. We're very sorry to hear that you left our dealership feeling this way, we believe that our staff did everything they could to provide you with the best customer service including taking you to collect some lunch whilst your car was at the local Jaguar dealership. In regards to the issue that you had with the air vent, we believe that this is unfair to say as we had shown you the paperwork from Jaguar themselves explaining that the job that we had carried out to silence the noise from the vent was 'all okay' and when they had road tested the vehicle 'the only noise from the vent was normal for the vehicle'. Again, we would like to apologise for the fact that you left our dealership feeling less than satisfied as we will go out of our way with every customer to ensure that they are happy with our services. Team NK Motors.