By Gautrey-Prue A on 01 August 2018 | Purchase not verified

I have had to return for a third time to get to get the simplest of issues fixed. It seems that N K Sports and prestige struggle to support purchasers of their expensive marques like Range Rover, Porsche, BMW, Jaguar, Bentley and the like. I had to come back and have the brake pads changed and discs skimmed after only a month even though the Jaguar F-Type I purchased was supposed to have an 80 point check. Now the pop up air conditioning console is rattling and they seen to have failed to fix the issue in-line with Jaguars recommendations. They appear indifferent to my request despite the large amount of money I spent on this car. I'd be very wary of buying another prestigious model from them again.

Reply from N K Sports And Prestige Centre on 02/08/18

Hi Mr Gautrey-Prue. We're very sorry to hear that you left our dealership feeling this way, we believe that our staff did everything they could to provide you with the best customer service including taking you to collect some lunch whilst your car was at the local Jaguar dealership. In regards to the issue that you had with the air vent, we believe that this is unfair to say as we had shown you the paperwork from Jaguar themselves explaining that the job that we had carried out to silence the noise from the vent was 'all okay' and when they had road tested the vehicle 'the only noise from the vent was normal for the vehicle'. Again, we would like to apologise for the fact that you left our dealership feeling less than satisfied as we will go out of our way with every customer to ensure that they are happy with our services. Team NK Motors.